8×8: Everything You Need to Know 

If you’re looking for a reliable and affordable cloud-based communications provider, 8×8 should be at the top of your list. 8×8 can be a great solution for businesses of all sizes, but it can also be difficult to know how to get started. 

It can be difficult to know where to start when looking for a good cloud-based communications provider. Sympathising with the reader’s struggles, 8×8 is an affordable and reliable provider that businesses of all sizes can benefit from. 

What is 8×8? 

8×8 is an American communications provider that offers a wide range of features and benefits for businesses of all sizes. It’s a platform that gives you a single system for things like business phone, video conferencing, chat, and contact center. 

Benefits of 8×8 

There are many benefits of 8×8, but here are some of the most notable ones: 

  • Cost-effective: 8×8 is a very cost-effective solution for businesses. There is no need to worry about expensive hardware or software costs. 
  • Flexible: 8×8 is a flexible solution that can be easily scaled up or down to meet the needs of your business. 
  • Reliable: 8×8 is a reliable communications platform that offers 99.999% uptime. 

Cons of 8×8 

There are a few 8×8 cons to be aware of before signing up for the service. 

  • Complex features: 8×8 offers a wide range of features, which can be overwhelming for some users. 
  • Support: 8×8’s support can be difficult to reach, and some customers have had trouble getting the help they need. 
  • Technical issues: 8×8 has had some technical issues in the past, like users getting signed out. 

Features of 8×8 

The 8×8 platform offers a wide range of features that can be tailored to the needs of your business. Below are some of the most popular 8×8 features. 

Contact Center 

8×8 is an AI-powered solution that allows you to automate every interaction with employees and customers. It includes things like call routing, queuing, reporting, and analytics. 

Business Phone 

Business owners can use 8×8’s cloud-based phone system to globally make and receive calls, set up call forwarding, voicemail, and more. It offers unlimited voice-calling to 14 countries. 

Video Conferencing 

HD video conferencing lets you connect with employees and customers face-to-face via desktop or mobile. It is designed to be easy to use and includes features like screen sharing, co-browsing, and recording. 

SMS, MMS, Team Chat 

This feature allows you to communicate in real-time, whether you’re in the office or out of the office. It is a great way to stay connected with colleagues and customers, and includes features like group chat, file sharing, and integration with popular productivity tools. 

Communication APIs 

Business owners can use 8×8’s communication APIs to integrate their business phone system with the tools they already use, like SMS and chat apps. 

8×8 vs Other Cloud Communication Providers 


RingCentral offers features and plans best for both small and large businesses. However, 8×8 is more suited for small companies and has additional features for business growth. 


Zoom is a video conferencing solution that offers features for both small businesses and enterprises. While 8×8’s video conferencing is more comprehensive and includes features like team chat and AI-powered contact centers. 


Nextiva is a business VoIP provider that offers features for small businesses. In terms of integrations, Nextiva is slightly better than 8×8 for its extensive third-party integrations.  

GoTo Connect 

GoTo Connect is a business VoIP provider that offers features for small businesses. But just like Nextiva, 8×8 includes GoTo Connect’s core features. 

Getting Started with 8×8 

If you’re looking to get started with 8×8 cloud communications, follow these simple steps: 

1. Head to 8×8’s website and create an account. 

2. Choose the plan that best suits your needs. 

3. Enter your payment information and begin using 8×8’s services. 

4. That’s it! 

Frequently Asked Questions 

Can I send a text with 8×8? 

You can send text messages of up to 160 characters to any mobile phone in the United States or Canada that is capable of sending and receiving SMS messages. 

How does 8×8 phone system work? 

8×8 provides an app that can be used for text/chat messages and video/audio calls. 

8×8 is an affordable and reliable solution that can help you streamline your communication needs. Getting started with 8×8 is easy – simply head to their website and sign up for an account. Once you’ve chosen the plan that best suits your needs, you’re ready to start using 8×8’s services.