What You Need to Know about 8×8

If you’re looking for a reliable and affordable cloud-based communications provider, 8×8 should be at the top of your list. 8×8 can be a great solution for businesses of all sizes, but it can also be difficult to know how to get started. 

It can be difficult to know where to start when looking for a good cloud-based communications provider. Sympathising with the reader’s struggles, 8×8 is an affordable and reliable provider that businesses of all sizes can benefit from. 

What is 8×8? 

8×8 is an American communications provider that offers a wide range of features and benefits for businesses of all sizes. It’s a platform that gives you a single system for things like business phone, video conferencing, chat, and contact center. 

Benefits of 8×8 

There are many benefits of 8×8, but here are some of the most notable ones: 

  • Cost-effective: 8×8 is a very cost-effective solution for businesses. There is no need to worry about expensive hardware or software costs. 
  • Flexible: 8×8 is a flexible solution that can be easily scaled up or down to meet the needs of your business. 
  • Reliable: 8×8 is a reliable communications platform that offers 99.999% uptime. 

Cinsidering 8X8 As Your Business Communications

Cons of 8×8 

There are a few 8×8 cons to be aware of before signing up for the service. 

  • Complex features: 8×8 offers a wide range of features, which can be overwhelming for some users. 
  • Support: 8×8’s support can be difficult to reach, and some customers have had trouble getting the help they need. 
  • Technical issues: 8×8 has had some technical issues in the past, like users getting signed out. 

Features of 8×8 

The 8×8 platform offers a wide range of features that can be tailored to the needs of your business. Below are some of the most popular 8×8 features. 

  • Contact Center : 8×8 is an AI-powered solution that allows you to automate every interaction with employees and customers. It includes things like call routing, queuing, reporting, and analytics. 
  • Business Phone : Business owners can use 8×8’s cloud-based phone system to globally make and receive calls, set up call forwarding, voicemail, and more. It offers unlimited voice-calling to 14 countries. 
  • Video Conferencing : HD video conferencing lets you connect with employees and customers face-to-face via desktop or mobile. It is designed to be easy to use and includes features like screen sharing, co-browsing, and recording. 
  • SMS, MMS, Team Chat : This feature allows you to communicate in real-time, whether you’re in the office or out of the office. It is a great way to stay connected with colleagues and customers, and includes features like group chat, file sharing, and integration with popular productivity tools. 
  • Communication APIs : Business owners can use 8×8’s communication APIs to integrate their business phone system with the tools they already use, like SMS and chat apps. 

8×8 vs Other Cloud Communication Providers

When comparing 8×8 to other cloud communication providers, 8×8 stands out for its comprehensive suite of integrated communication solutions, including voice, video, chat, and contact center capabilities. It offers robust global reach with local number support in numerous countries, making it ideal for international businesses. Additionally, 8×8 emphasizes security and compliance, providing end-to-end encryption and meeting stringent regulatory standards like GDPR and HIPAA.

Other providers might excel in specific areas, such as advanced analytics, integration with other business tools, or tailored solutions for certain industries. However, 8×8’s all-in-one platform offers a balance of features, flexibility, and security, often at a competitive price, making it a strong contender in the cloud communication space. 

  • RingCentral : RingCentral offers features and plans best for both small and large businesses. However, 8×8 is more suited for small companies and has additional features for business growth. 
  • Zoom : Zoom is a video conferencing solution that offers features for both small businesses and enterprises. While 8×8’s video conferencing is more comprehensive and includes features like team chat and AI-powered contact centers. 
  • Nextiva : Nextiva is a business VoIP provider that offers features for small businesses. In terms of integrations, Nextiva is slightly better than 8×8 for its extensive third-party integrations.  
  • GoTo Connect : GoTo Connect is a business VoIP provider that offers features for small businesses. But just like Nextiva, 8×8 includes GoTo Connect’s core features. 

Getting Started with 8×8 

If you’re looking to get started with 8×8 cloud communications, follow these simple steps: 

  • Head to 8×8’s website and create an account. 
  • Choose the plan that best suits your needs. 
  • Enter your payment information and begin using 8×8’s services. 
  • That’s it! 

FAQ

What is 8×8?

8×8 is a cloud-based communication platform that provides integrated solutions for voice, video, chat, and contact center services. It’s designed to help businesses of all sizes streamline their communication processes and improve customer engagement.

What services does 8×8 offer?

8×8 offers a wide range of services, including VoIP (Voice over Internet Protocol) phone systems, video conferencing, team messaging, and contact center solutions. Additionally, it provides analytics and reporting tools to help businesses monitor and optimize their communication activities.

How does 8×8 ensure the security of communications?

8×8 employs end-to-end encryption for all communications, ensuring that voice, video, and messaging data are protected. The platform also complies with various regulatory standards, such as GDPR, HIPAA, and CCPA, making it suitable for industries with stringent security and privacy requirements.

Can 8×8 integrate with other business applications?

Yes, 8×8 offers integrations with popular business applications like Microsoft Teams, Salesforce, and Google Workspace. These integrations allow businesses to streamline workflows and enhance productivity by combining communication tools with their existing software.

Is 8×8 suitable for international businesses?


8×8 is highly suitable for international businesses. It provides local number support in over 120 countries, allowing companies to maintain a global presence while ensuring that customers can contact them easily and affordably.

How does 8×8 compare to other cloud communication providers?

8×8 is known for its all-in-one platform, which combines voice, video, chat, and contact center services in a single solution. While other providers might specialize in specific areas, 8×8’s integrated approach, global reach, and strong security features make it a competitive choice for many businesses.

What kind of customer support does 8×8 offer?

8×8 provides 24/7 customer support, including live chat, phone support, and an extensive online knowledge base. The company also offers onboarding assistance and training resources to help businesses get the most out of their services.

How is 8×8 priced?

8×8 offers various pricing plans based on the specific needs of businesses, ranging from basic communication packages to more advanced solutions that include contact center and analytics features. Pricing is typically on a per-user, per-month basis, with different tiers to accommodate different business sizes and requirements.

Can 8×8 scale with my business?

Yes, 8×8 is designed to scale easily with your business. Whether you’re a small startup or a large enterprise, 8×8 can accommodate your growth by allowing you to add users and services as needed without major disruptions.

How do I get started with 8×8?

To get started with 8×8, you can visit their website to explore plans and features. You can also contact their sales team for a consultation or sign up for a free trial to experience the platform firsthand before committing.