What You Need to Know about 8×8

By Olivia Johnson - Trusted UK Business Expert

Last Updated 10th of May 2025

6 minute read

If you are considering a new communication platform or want to learn more about 8×8, you’ve come to the right place. We’ve gathered everything you need to know, from features to pricing, to help you make an informed decision.

8×8 is a comprehensive communication platform that offers cloud-based solutions for businesses, covering voice, video, messaging, and contact centre services. It’s designed to simplify collaboration and improve customer service.

Stay with us as we dive into what 8×8 can offer your business, its features, and why it’s become a popular choice for companies worldwide.

Upgrade your business communications with 8×8. Click below to find out how 8×8’s solutions can improve efficiency and connectivity.

What is 8×8? 

8×8 is a cloud communications company that provides businesses with a range of services, including voice, video conferencing, messaging, and contact centre solutions. The platform is designed to support communication across multiple channels, enabling companies to collaborate efficiently. With its flexibility and integration capabilities, 8×8 has become a popular choice for organisations looking to streamline their communication tools. In this article, we will explore everything you need to know about 8×8, from its services and pricing to its advantages and limitations.

Everything You Should Know About 8×8

Overview of 8×8’s Services

8×8 offers an extensive suite of cloud communication services, which businesses can customise based on their needs. These services include:

• Voice over IP (VoIP): Provides high-quality phone calls over the internet, allowing businesses to make and receive calls on multiple devices.
• Video Conferencing: Offers HD video calling and conferencing capabilities, enabling businesses to host virtual meetings without any hassle.
• Team Messaging: Helps teams stay connected and organised with real-time messaging and file-sharing features.
• Contact Centre Solutions: Offers a cloud-based contact centre to help businesses provide exceptional customer support with features like call routing, IVR (interactive voice response), and real-time analytics.

One of the key benefits of 8×8 is its unified approach. Instead of managing multiple tools for communication, 8×8 combines everything under one platform. This integration can save businesses time and effort in managing different systems.

Why Choose 8×8?

There are several reasons why businesses choose 8×8 over other communication platforms. Here are a few:

• Scalability: 8×8 is ideal for businesses of all sizes, from startups to large enterprises. Its scalability ensures that as your business grows, you can easily add new users and features without complications.
• Cost-Effectiveness: Compared to traditional phone systems, 8×8 offers competitive pricing that includes a wide range of features in a single package. Many businesses find that it reduces overhead costs.
• Ease of Use: The user interface is intuitive, making it easy for employees to adopt and use the platform efficiently.
• Global Reach: With its international calling capabilities, 8×8 enables businesses to communicate with customers and colleagues worldwide, without incurring hefty fees.

Pricing: How Much Does 8×8 Cost?

8×8 offers a variety of pricing plans depending on the services your business needs. Here’s a general breakdown:

• X Series Plans: 8×8 provides four main tiers—X2, X4, X6, and X8. Each offers different levels of functionality, such as enhanced video conferencing and contact centre capabilities. The higher the tier, the more advanced the features.
• Contact Centre Solutions: For businesses that require robust customer support, 8×8 offers separate plans for contact centres. Pricing for these solutions can vary based on the number of agents and features.
• Add-Ons: Additional features, such as call recording, advanced analytics, and integrations with third-party tools, are available at an extra cost.

Overall, 8×8’s pricing is considered affordable compared to traditional communication systems, with transparent billing and no hidden fees. Businesses can choose a plan that fits their budget and communication needs.

Integrations and Compatibility

8×8 integrates seamlessly with a wide variety of third-party applications and platforms. These integrations include:

• CRM Systems: 8×8 works with popular customer relationship management (CRM) tools, including Salesforce, HubSpot, and Zoho. This integration ensures that teams have access to customer information directly from the communication platform.
• Collaboration Tools: 8×8 integrates with tools like Microsoft Teams, Google Workspace, and Slack, making it easy to communicate across different platforms.
• Help Desk and Support Tools: Integration with help desk software such as Zendesk ensures that customer support teams can manage requests more effectively.

These integrations help businesses create a unified workflow, enhancing productivity and efficiency.

Security and Reliability

Security is a top priority for 8×8. The platform complies with industry standards such as GDPR and HIPAA, ensuring that your business and customer data is kept safe. Additionally, 8×8 offers features like end-to-end encryption for voice and video calls, which adds an extra layer of protection.

8×8’s cloud-based system is also highly reliable, with a 99.99% uptime guarantee. This ensures that businesses can depend on the service without worrying about frequent downtimes that could disrupt operations.

Features of 8×8 

The 8×8 platform offers a wide range of features that can be tailored to the needs of your business. Below are some of the most popular 8×8 features. 

• Contact Center : 8×8 is an AI-powered solution that allows you to automate every interaction with employees and customers. It includes things like call routing, queuing, reporting, and analytics. 
• Business Phone : Business owners can use 8×8’s cloud-based phone system to globally make and receive calls, set up call forwarding, voicemail, and more. It offers unlimited voice-calling to 14 countries. 
• Video Conferencing : HD video conferencing lets you connect with employees and customers face-to-face via desktop or mobile. It is designed to be easy to use and includes features like screen sharing, co-browsing, and recording. 
• SMS, MMS, Team Chat : This feature allows you to communicate in real-time, whether you’re in the office or out of the office. It is a great way to stay connected with colleagues and customers, and includes features like group chat, file sharing, and integration with popular productivity tools. 
• Communication APIs : Business owners can use 8×8’s communication APIs to integrate their business phone system with the tools they already use, like SMS and chat apps. 

8×8 vs Other Cloud Communication Providers

When comparing 8×8 to other cloud communication providers, 8×8 stands out for its comprehensive suite of integrated communication solutions, including voice, video, chat, and contact center capabilities. It offers robust global reach with local number support in numerous countries, making it ideal for international businesses. Additionally, 8×8 emphasizes security and compliance, providing end-to-end encryption and meeting stringent regulatory standards like GDPR and HIPAA.

Other providers might excel in specific areas, such as advanced analytics, integration with other business tools, or tailored solutions for certain industries. However, 8×8’s all-in-one platform offers a balance of features, flexibility, and security, often at a competitive price, making it a strong contender in the cloud communication space. 

• RingCentral : RingCentral offers features and plans best for both small and large businesses. However, 8×8 is more suited for small companies and has additional features for business growth. 
• Zoom : Zoom is a video conferencing solution that offers features for both small businesses and enterprises. While 8×8’s video conferencing is more comprehensive and includes features like team chat and AI-powered contact centers. 
• Nextiva : Nextiva is a business VoIP provider that offers features for small businesses. In terms of integrations, Nextiva is slightly better than 8×8 for its extensive third-party integrations.  
• GoTo Connect : GoTo Connect is a business VoIP provider that offers features for small businesses. But just like Nextiva, 8×8 includes GoTo Connect’s core features. 

If you’re ready to improve your business communications, click the link below to explore 8×8’s pricing plans and services.

FAQ

What is 8×8?

8×8 is a cloud-based communication platform that provides integrated solutions for voice, video, chat, and contact center services. It’s designed to help businesses of all sizes streamline their communication processes and improve customer engagement.

What services does 8×8 offer?

8×8 offers a wide range of services, including VoIP (Voice over Internet Protocol) phone systems, video conferencing, team messaging, and contact center solutions. Additionally, it provides analytics and reporting tools to help businesses monitor and optimize their communication activities.

How does 8×8 ensure the security of communications?

8×8 employs end-to-end encryption for all communications, ensuring that voice, video, and messaging data are protected. The platform also complies with various regulatory standards, such as GDPR, HIPAA, and CCPA, making it suitable for industries with stringent security and privacy requirements.

Can 8×8 integrate with other business applications?

Yes, 8×8 offers integrations with popular business applications like Microsoft Teams, Salesforce, and Google Workspace. These integrations allow businesses to streamline workflows and enhance productivity by combining communication tools with their existing software.

Is 8×8 suitable for international businesses?

8×8 is highly suitable for international businesses. It provides local number support in over 120 countries, allowing companies to maintain a global presence while ensuring that customers can contact them easily and affordably.

How does 8×8 compare to other cloud communication providers?

8×8 is known for its all-in-one platform, which combines voice, video, chat, and contact center services in a single solution. While other providers might specialize in specific areas, 8×8’s integrated approach, global reach, and strong security features make it a competitive choice for many businesses.

What kind of customer support does 8×8 offer?

8×8 provides 24/7 customer support, including live chat, phone support, and an extensive online knowledge base. The company also offers onboarding assistance and training resources to help businesses get the most out of their services.

How is 8×8 priced?

8×8 offers various pricing plans based on the specific needs of businesses, ranging from basic communication packages to more advanced solutions that include contact center and analytics features. Pricing is typically on a per-user, per-month basis, with different tiers to accommodate different business sizes and requirements.

Can 8×8 scale with my business?

Yes, 8×8 is designed to scale easily with your business. Whether you’re a small startup or a large enterprise, 8×8 can accommodate your growth by allowing you to add users and services as needed without major disruptions.

How do I get started with 8×8?

To get started with 8×8, you can visit their website to explore plans and features. You can also contact their sales team for a consultation or sign up for a free trial to experience the platform firsthand before committing.