Navigating the Switch to Digital Landlines: Key Points for Your Business 

The UK is on the brink of a communication evolution: the move from traditional landline technology to a fully digital system. By 2027, the Public Switched Telephone Network (PSTN) will be retired, making way for Voice over Internet Protocol (VoIP) services. Here’s a concise guide for customers and businesses to prepare for the transition. 

Infrastructure Upgrade:

The aging PSTN is due for an overhaul. BT will phase it out by the extended date of 2027 requiring customers to adopt VoIP, commonly referred to as ‘digital phone’ service. 

Customer Impact:

If you want to maintain landline services, you’ll need to transition to VoIP. Don’t worry, your provider will inform you when it’s time to switch. VoIP functions like your current phone but over the internet. 

Power Outages:

Digital phones need power to operate. If you rely heavily on your landline, your provider will offer solutions, like battery back-ups, free of charge to ensure access to emergency services during outages. 

Equipment Updates:

Providers will facilitate the switch, supplying necessary equipment like routers or new handsets. It’s crucial to communicate your specific needs to them, especially if you use medical or security devices connected to your phone line. 

For Businesses:

The digital upgrade will affect small businesses too. Items like payment machines or alarms may need adjustments. Engage with your provider and equipment suppliers to navigate this change smoothly. 

Broadband Dependence:

VoIP services will use existing broadband connections. If you lack one, your provider will set it up, and there should be no additional cost if you opt for VoIP without broadband services. But it is important to check the terms and conditions, as well as speaking to your provider if anything is unclear. 

Questions for Providers:

Ask about equipment needs, power cut solutions, compatibility with current devices, and the potential need for an engineer visit. 

By preparing now, customers and businesses can ensure a seamless transition to a future-proof, digital-first communication framework. 

Get your free quote today and discover how a modern digital landline can streamline your communication and potentially slash your bills.