The Switch to Digital Landlines
4th of October 2024
3 minute readThe UK is gearing up for a big change in the way we make phone calls. By 2027, the old landline system, known as the Public Switched Telephone Network (PSTN), will be replaced with a new, fully digital system called Voice over Internet Protocol (VoIP). This might sound a bit complicated, but don’t worry—here’s a simple guide to help you and your business get ready for the switch.
What Is Changing?
The old PSTN system is getting outdated and needs to be upgraded. By 2027, BT will stop using this system, and everyone will need to switch to VoIP. This new system is often called a ‘digital phone’ service because it works over the internet, rather than through traditional phone lines.
What Does This Mean for You?
If you want to keep using your landline phone, you’ll need to switch to VoIP. Your phone company will let you know when it’s time to make the change. Don’t worry—using VoIP is very similar to using your current phone, but instead of connecting through old phone lines, it connects through the internet.
What Happens During a Power Cut?
One important thing to know is that digital phones need electricity to work. If there’s a power cut, your phone might not work unless you have a backup battery. The good news is that your phone company will provide you with a battery backup for free if you need one, so you can still make emergency calls during a power outage.
Do I Need New Equipment?
When it’s time to switch, your phone company will help you get any new equipment you need, like routers or new handsets. If you use special devices that connect to your phone line, like medical alert systems or security alarms, be sure to tell your provider. They can help make sure everything continues to work smoothly after the switch.
How Will This Affect My Business?
If you run a small business, this change could affect you too. Equipment like card payment machines or alarm systems might need to be updated. It’s important to talk to your phone company and the suppliers of any equipment you use to make sure everything is ready for the switch to digital.
Will I Need Broadband?
VoIP services work over the internet, so you’ll need a broadband connection. If you don’t already have one, your provider will set it up for you. In many cases, if you’re only getting broadband to use VoIP, there won’t be any extra costs. But it’s always a good idea to check the details with your provider.
What Should I Ask My Provider?
When you talk to your phone company, be sure to ask about:
- What new equipment you might need
- How to stay connected during a power cut
- Whether your current devices, like alarms or medical equipment, will work with VoIP
- If an engineer needs to visit your home or business to help with the switch
By starting to prepare now, you can make sure the switch to digital landlines is smooth and hassle-free.
FAQ
What is VoIP?
VoIP stands for Voice over Internet Protocol. It’s a way to make phone calls using the internet instead of traditional phone lines.
When will the switch to digital landlines happen?
The old PSTN system will be retired by 2027, so everyone will need to switch to VoIP by then.
Will I need a new phone?
You might need a new phone or other equipment like a router. Your phone company will provide what you need.
What happens if there’s a power cut?
Digital phones need electricity, but your provider can give you a battery backup to keep your phone working during a power cut.
Will my broadband bill go up?
If you’re only getting broadband for VoIP, there shouldn’t be extra costs, but always check with your provider to be sure.
What if I use medical or security devices that connect to my phone line?
Tell your provider about any special devices you use so they can help you make sure everything works after the switch.
Ready to Make the Switch?
Don’t wait until the last minute! Get your free quote today and see how a modern digital landline can make your communication easier and possibly save you money on your bills.
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