What Is Water Plus in the UK?
Last Updated 9th of May 2025
4 minute readIf you own a business in the UK and want to understand your water bills better, we’ve got you covered. Learning about your water supplier is the first step to saving money and managing your water use more wisely.
Water Plus is the UK’s largest business water retailer, providing water and wastewater services to businesses, charities, and public sector organisations. It helps customers manage water use, reduce costs, and stay compliant with water regulations.
Want to know how Water Plus started, what they offer, and why so many UK businesses use them? We’ll explain it all in simple terms. You’ll also learn how to switch, how they compare to others, and why they might be a smart choice for your business.
Looking for a trusted business water supplier? Discover what Water Plus is and how it serves businesses across the UK. Get started below.
What Is Water Plus in the UK?
A Simple Start to a Big Service
Water Plus is a water retailer in the UK. They sell water and wastewater services to businesses. That means they don’t treat the water themselves. Instead, they buy it from wholesalers and help you get it to your taps and sinks.
Water Plus was created in 2016. It is a joint venture between United Utilities and Severn Trent Water – two of the biggest water companies in the UK. They came together when the water market opened up for businesses. That change meant businesses could choose who supplies their water, just like they do with gas and electricity.
Water Plus now serves more than 700,000 customers across the country. These include shops, schools, factories, offices, and more. It is the largest business water retailer in the UK.
What Does Water Plus Do?
Key Services for UK Businesses
Water Plus offers a lot more than just water. Here are some of the main services they provide:
- Water supply and billing
Water Plus makes sure your business gets clean water and sends you bills for how much you use. - Wastewater management
They also handle your used water – like from toilets, sinks, and drains – making sure it goes to the right place. - Water efficiency advice
Water Plus helps businesses use less water. They give tips, tools, and data to cut down waste and save money. - Smart meters and usage tracking
With smart meters, you can track your water use in real-time. That helps spot leaks, reduce waste, and plan better. - Support with water regulation and compliance
UK laws say businesses must manage water in safe and fair ways. Water Plus helps you follow those rules.
These services are designed to make water simple for businesses. They want you to spend less time thinking about taps and pipes – and more time running your company.
Why Was Water Plus Created?
A Changing Water Market
Before 2017, UK businesses couldn’t choose their water supplier. Your location decided who you had to use. But in April 2017, the rules changed. The English business water market opened up. That meant all businesses, big and small, could pick their water retailer – just like they pick their phone or energy provider.
This new market brought more competition. It also gave businesses the chance to get better prices, better service, and more control over their water.
That’s where Water Plus came in. It combined the business customers of two major wholesalers – United Utilities and Severn Trent – to create a new company focused only on business water retail.
Is Water Plus Right for My Business?
A Trusted Name for Many Companies
Water Plus is one of the biggest names in the industry. They work with businesses of all sizes, from high street shops to large factories and public sector bodies.
Here’s why businesses choose Water Plus:
- Large scale: They’re the biggest, so they have lots of experience and data.
- Easy switching: They make it simple to move from your current supplier.
- Useful advice: They care about saving you water and money.
- Good customer service: They have teams that deal just with business accounts.
If you’re unsure whether to switch, ask yourself these questions:
| Question | What to Look For |
| Are your water bills high? | Water Plus might offer better rates. |
| Do you have more than one site? | They can handle multi-site billing well. |
| Do you want to track your water use? | Their smart tech makes this easy. |
| Need help going green? | They offer water-saving advice. |
How Can I Switch to Water Plus?
It’s Easier Than You Think
Switching your water supplier to Water Plus is simple. Here’s how the process works:
- Get a quote: Contact Water Plus or use a comparison site. You’ll need to know your current supplier and your business’s average water use.
- Sign up: If the quote looks good, just sign an agreement. Water Plus will contact your old supplier and handle the move.
- Start saving: Once the switch is complete, Water Plus will start supplying your water. You’ll get your bills and water advice from them from then on.
The switch usually takes a few weeks. Your water won’t be interrupted – the pipes stay the same, and water keeps flowing.
What Makes Water Plus Different?
Standing Out in the Crowd
There are other business water retailers in the UK – like Everflow, Castle Water, and Clear Business. So, why choose Water Plus?
- Size and stability: They are the biggest retailer with strong backing from United Utilities and Severn Trent.
- Advanced tools: Their smart meters and data systems help businesses track usage and reduce waste.
- Helpful customer service: They have trained teams who understand your business needs.
- Award-winning work: Water Plus has won awards for customer service and sustainability efforts.
“We saved £4,000 a year by switching to Water Plus and using their water-saving tips.” – Small business owner, Manchester
Want to see how Water Plus can help your business save water and money? Click the link below to explore plans, get quotes, and start your switch today.
FAQ
Is Water Plus only for businesses?
Yes, Water Plus only serves non-household customers. That includes businesses, schools, charities, and public services.
Do I need to change pipes or water systems to switch?
No, the pipes and water network stay the same. Only the company that sends you the bill and manages your account changes.
Can Water Plus help me use less water?
Yes, they offer water-saving advice, smart meters, and leak detection to help lower usage and costs.
Where is Water Plus based?
Water Plus has its headquarters in Stoke-on-Trent and serves customers across England and Scotland.
What if I have more than one business site?
Water Plus offers consolidated billing and support for multi-site businesses.
Water Plus has grown into a major player in the UK’s business water market. From small shops to giant factories, they offer real solutions for saving water, cutting costs, and staying compliant. Whether you’re ready to switch or just want to learn more, they’re a name worth knowing.