Zettle Review: Simplifying Card Payments for Small Businesses

Introducing Zettle, formerly known as iZettle, renowned for its seamless integration of mobile card readers and a user-friendly payment app tailored for entrepreneurs and small businesses. With the wireless Zettle Reader, compatible with any smartphone or tablet via a dedicated app, accepting card payments has never been easier. Here’s a comprehensive look at what Zettle offers:

Key Features

Easy Setup

The Zettle Reader connects effortlessly to your mobile device, allowing you to start accepting payments quickly and conveniently.

Transparent Pricing

Zettle’s pricing model is straightforward, with no hidden fees or monthly commitments. Enjoy a competitive transaction fee of just 1.75% per transaction.

Versatile Compatibility

Accept a wide range of cards, including Visa, Mastercard, American Express, and more, making it convenient for customers to pay.

User-Friendly App

The Zettle Go app provides a seamless payment experience, with intuitive features and robust functionality.

Reliable Support

While support is available on weekdays, Zettle ensures prompt assistance and resolves issues efficiently.


Intuitive App Interface

The Zettle Go app offers a user-friendly interface, simplifying payment processing for merchants.

High-Quality Terminals

Zettle’s terminals are highly rated for their durability and performance, ensuring reliable service.


No contractual obligations or hidden costs, providing merchants with the freedom to use the service as needed.

Wide Card Acceptance

Zettle accepts a variety of cards, accommodating diverse customer preferences.

Transparent Fees

Enjoy transparent and simple pricing, with no surprises or additional charges.


Limited Support Hours:

Customer support is available only on weekdays, which may inconvenience some users.

Slow Feature Updates:

The platform has been criticized for slow implementation of new features, potentially lagging behind competitors.

Shift Towards PayPal:

Some users have noted a gradual transition towards PayPal branding, which may affect the user experience.

Customer Service Issues:

While generally reliable, some users have reported occasional difficulties in resolving issues with customer support.

Best For:

Individual sellers and small businesses seeking a cost-effective and efficient card payment solution integrated with PayPal.

In Summary

Zettle offers a compelling solution for small businesses looking to streamline card payments. With its easy-to-use app, transparent pricing, and versatile card readers, Zettle provides a reliable platform for merchants. While customer support may have limitations, Zettle’s overall performance and features make it a strong contender in the market.

Editor’s Opinion

Zettle emerges as a top choice for businesses seeking simplicity and affordability in payment processing. While it may face challenges in keeping pace with evolving market trends, its core functionality and user-friendly interface make it a reliable option for merchants of all sizes.

In Detail

Explore Zettle’s features, fees, card readers, app functionality, and more to determine if it’s the right fit for your business needs.

Final Verdict

With its seamless integration of card readers and intuitive app, Zettle offers a compelling solution for businesses looking to streamline payment processing. While it may have its drawbacks, its overall performance and affordability make it a strong contender in the market.

Experience Zettle Today

Ready to simplify your payment process? Visit the Zettle website to learn more and get started with Zettle today.


1. What is Zettle?

Zettle, formerly known as iZettle, is a payment service provider offering mobile card readers and a payment app designed for small businesses and entrepreneurs. It enables users to accept card payments easily and securely using their smartphones or tablets.

2. How does Zettle work?

Zettle works by pairing its card reader with a mobile device via Bluetooth and using the Zettle Go app to process payments. Users simply enter the payment amount on the app, and customers can then insert their card or use contactless payment methods to complete the transaction.

3. What are the fees for using Zettle?

Zettle charges a flat transaction fee of 1.75% for all chip and contactless transactions. There are no monthly fees, rental charges, or minimum transaction volumes, making it a cost-effective option for small businesses.

4. What types of cards does Zettle accept?

Zettle accepts a wide range of cards, including Visa, Mastercard, American Express, Maestro, and more. It also supports contactless payments and digital wallets like Apple Pay, Google Pay, and Samsung Pay.

5. Is there a contract or commitment required to use Zettle?

No, there is no contractual commitment required to use Zettle. Users can sign up for the service without any long-term agreements or hidden costs. This flexibility allows businesses to use Zettle as needed without being tied down by contracts.

6. How quickly are funds deposited into my bank account?

Transactions processed through Zettle are typically deposited into the user’s bank account within 1-2 working days, minus the transaction fee. The exact settlement time may vary depending on the user’s bank’s processing schedule.

7. What customer support options are available with Zettle?

Zettle offers customer support via phone and email during weekdays. While support is generally responsive and helpful, users may experience occasional delays in receiving assistance.

8. Can Zettle be used for online payments?

Zettle primarily focuses on in-person card payments using its mobile card readers. However, it does offer payment links, allowing businesses to accept payments remotely through unique links sent to customers via text, email, or messaging apps.

9. Is Zettle compatible with other POS systems?

Zettle can integrate with various POS systems, allowing businesses to streamline their operations and manage transactions more efficiently. Integration options include Loyverse, Lightspeed Retail, Tabology, and more.

10. How do I get started with Zettle?

Getting started with Zettle is simple. Users can sign up for an account on the Zettle website, submit basic details, and order a card reader. Once the reader arrives, they can download the Zettle Go app, pair the reader with their mobile device, and start accepting payments right away.