The 12 Best UK VoIP Providers for 2022

As a business owner, you might be looking for ways to save on your phone bills. VoIP phone systems can be a great way to do that, as they offer many benefits over traditional phone systems.

For starters, VoIP systems are much cheaper to use than traditional landline phone systems. You can also make free calls to other VoIP users, as well as enjoy features like voicemail, call waiting, and caller ID.

The common challenge people have when making the switch to VoIP is that they don’t know how to choose the best provider for their needs. It can be tough to make a decision when you’re looking for the best UK VoIP provider. After all, there are so many different companies and plans to choose from

To help you out, we’ve put together a list of the 12 best UK VoIP providers for small businesses in 2022.

What is a VoIP phone system?

VoIP, which means Voice over Internet Protocol, is a software-based phone system that uses the internet to make and receive calls.

There are many benefits of using a VoIP phone system for your business. For starters, VoIP systems are much cheaper to use than traditional landline phone systems. You can also make free calls to other VoIP users, as well as enjoy features like voicemail, call waiting, and caller ID.

What’s more, VoIP systems are more flexible than traditional phone systems. You can easily scale your system up or down to accommodate your changing business needs.

VoIP systems offer great features that can help improve your customer service. For example, some VoIP systems come with call recording capabilities, which can be useful for training purposes or for monitoring customer service calls.

What is a hosted VoIP phone system?

A hosted VoIP system is cloud-based, which means that it’s hosted by a third-party provider. This is in contrast to an on-premises VoIP system, which is installed and managed on your own premises.

There are many benefits of using a hosted VoIP system for your business. First of all, it’s much easier to set up and manage than an on-premises VoIP system. That’s because all of the hardware and software is managed by the service provider.

What’s more, a hosted VoIP system is much more scalable than an on-premises system. If your business needs change, you can easily add or remove users from your system.

A hosted VoIP system can be a lot cheaper to use than an on-premises system. That’s because you don’t have to worry about the upfront costs of buying and installing hardware and software.

11 Best UK VoIP Providers for 2022

1. 8×8

8×8 is an American VoIP provider with a full UK-based HQ. Its product includes cloud-based voice, contact centre, and unified communications for businesses. The company has a strong international focus.

Pricing

8×8 Express: £12 per user, per month
X2: £25 per user, per month
X4: £45 per user, per month
X6: £67 per user, per month (with contact centre features)
X8: £87 per user, per month (with contact centre features)
X10: £111 per user, per month (with contact centre features)

Key Features

CRM integrations
Call recording
Voicemail
Auto attendant
Web conferencing

2. bOnline

bOnline is a London-based VoIP provider that offers cloud-based telephony solutions for small businesses. It has a wide range of features, including call forwarding and voicemail-to-email. Its cloud-based solution is quick and easy to set up.

Pricing

Starter: £6 per user, per month + VAT
Unlimited Calling: £12.95 per user, per month + VAT
Unlimited Calling Plus Phone: £14.95 per user, per month + VAT

Key Features

Call recording
Mobile softphone application
CRM integration
Voicemail to email

3. BT Business

BT is one of the biggest names in business telecommunications in the UK. It offers products such as fixed-line telephony, business broadband, and cloud-based VoIP. With BT, clients have options of virtual geographic numbers or regional phone numbers.

Pricing

Essential: £25.25 per month + VAT
Halo for business: £36.95 per month + VAT
Halo with Complete Wi-Fi: £43.95 per month + VAT

Key Features

CRM integration
Call monitoring
Audio and video conferencing
Full mobile integration

4. 4com

4com is a UK-based provider of VoIP, fixed-line telephony, and broadband services to businesses. It offers a wide range of features, including call forwarding and voicemail-to-email. 4com also has a cloud-based solution that is quick and easy to set up with excellent support and service.

Pricing

Quote-by-quote basis

Key Features

Voicemail to email
Call reporting and waiting
Computer integration
Auto attendant
Video conferencing

5. RingCentral

RingCentral is a provider of VoIP, cloud PBX, and contact centre solutions. It has a strong international presence with affordable plans for businesses of all sizes. It boasts a reliable and secure platform with excellent customer support. l

Pricing

Essentials: £12.99 per user, per month
Standard: £19.99 per user, per month
Premium: £24.99 per user, per month
Ultimate: £29.99 per user, per month

Key Features

Integrations with mobile and desktop applications
Video conferencing
Online fax, team messaging
IVR, auto-receptionist, analytics, and over 50 other features

6. Lily Comms

Lily Comms is a cloud-based VoIP provider based in the UK. It offers a wide range of communications solutions to small and medium businesses. It offers fixed and mobile telephony solutions and a fully-hosted VoIP solution with no need for on-premise equipment. It boasts a future-proof and scalable platform with excellent customer support.

Pricing

Quote-by-quote basis

Key Features

Call recording
Powerful call handling features
Virtual conference room
Auto-attendant in multiple languages
Call routing

7. Vonage

Vonage is a VoIP provider with over two million customers worldwide. It offers flexible and scalable plans for businesses of all sizes. Vonage’s Business Cloud offers communication solutions, such as APIs and unified communication.

Pricing

Mobile: £16 per month, per line
Premium: £24 per month, per line

Advanced: £32 per month, per line

Key Features

Call Screening, call Announce, caller ID block
Admin and user portals
Call recording, forwarding, and flip
Voicemail to Email and Vonage Visual Voicemail
Mobile and desktop apps

8. Mitel

Mitel is a global provider of business communications and collaboration solutions. It offers a wide range of products, including VoIP phone systems, cloud-based solutions, and on-premise solutions to businesses of different sizes. Best of all, it has business analytics that helps companies improve their performance.

Pricing

Basic: starts at £17 per user per month
Premier: starts at £21 per user per month
Self-hosted: starts at £550 per user

Key Features

CRM integration
Call queueing, recording, routing, forwarding
Conferencing
Mobile and computer telephony integration
Contact centre options

9. Berry

Berry Telecom is a UK-based provider of VoIP, PBX, and cloud phones. It offers a wide range of features and plans specialised functions for small businesses. Berry Telecom also offers a self-service portal for easy management of your account.

Pricing

Quote-by-quote basis

Key Features

Call recording and reporting
Auto-attendant
Mobile and desktop apps

10. Enreach

Enreach is a European provider of VoIP solutions and scalable plans to small and medium businesses. It offers a wide range of features, including call forwarding, call recording, and voicemail. Enreach offers two VoIP phone systems: cloud-hosted Enreach Contact and Cloud PBX.

Pricing

Quote-by-quote basis

Key Features

Modern desk phones
Voicemail, on-hold marketing, and call recording
CRM integration (Cloud PBX)
Messaging and video conferencing

11. Focus Group

Focus Group is a global provider of VoIP solutions with over 15 years of experience. Its products include data and telephony, and IP PBX and fully cloud-based VoIP solutions. It offers easy-to-control and flexible features with no hidden costs.

Pricing

Essential: from £7.99
Advanced: from £14.99
Premium: from £19.99

Key Features

Shared dial plans and directories
Call forwarding, on hold, and marketing messages
Call recording
Video Conferencing
One number for desk or mobile

12. Aerial Direct

Aerial Direct is a leading UK-based independent provider of telecommunications, business communication services, and O2 largest direct partner. With Aerial Direct, as your business grows, so can your VoIP solution. Extra call features are included at no extra cost with all plans, so you can scale up your usage as and when you need to. And because there’s no need for expensive on-premise equipment, installation is quick and easy. Plus, you’ll have peace of mind with a dedicated UK-based help desk, ready to assist you with any queries you may have.

Pricing

Quote-by-quote basis

Features

Unlimited calls
Call reporting, recording, storage
CRM integration
Call management

Benefits of VoIP for Small Businesses

There are many benefits of VoIP for small businesses.

1. Cost-effective.

VoIP is a cost-effective solution that can save you money on your monthly phone bill. For long-distance and international calls, VoIP is often much cheaper than traditional phone service.

2. Flexibility.

VoIP also offers features that can help improve your business productivity, such as call forwarding and voicemail. It offers making and receiving calls on your mobile phone, which can be a great benefit for businesses that have employees who are often on the go.

3. Scalability.

VoIP is a scalable solution that can grow with your business. It can be easily expanded to accommodate additional users as your business grows.

Conclusion

There are many VoIP providers in the UK, each with their own advantages. To choose the best provider for your business, consider your budget and specific needs.

Hosted VoIP might be a good option for businesses that want a cost-effective and flexible solution. If you need a provider that can grow with your business, then VoIP might be the right choice for you.