A Review on Tyl by NatWest

By Olivia Johnson - Trusted UK Business Expert

Last Updated 8th of December 2024

4 minute read

Looking for a reliable banking solution? We’ve got you covered. Our review of Tyl by NatWest will help you understand if it’s the right choice for you.

Tyl by NatWest is a digital banking service offering easy account management, budgeting tools, and secure transactions. It’s designed to meet modern banking needs with user-friendly features.

Curious to learn more about Tyl by NatWest? Keep reading to discover all the details and see if it suits your banking needs.

You can also start by clicking the link below and discover how Tyl by NatWest can enhance your business transactions.

Tyl by NatWest is a modern banking service introduced by NatWest, one of the leading banks in the UK. Tyl is designed to cater to the needs of young adults and tech-savvy individuals who prefer managing their finances digitally. It offers a range of features that make banking simple, secure, and efficient.

Overview of Tyl by NatWest

How It Works 

NatWest, one of the few UK banks with a card machine offering, launched Tyl in 2020. The service includes card payment machines for rent, a virtual terminal, payment links, and an online payment gateway. 

Background 

Developed by the software company Pollinate using Android-based Clover hardware, Tyl was created for NatWest to serve small business payments. NatWest acts as the reseller of this solution. 

Merchants get free access to the Tyl Portal, a browser dashboard to track sales, chargebacks, and more, updated hourly. There is no smartphone app for the portal, only a customer loyalty app for consumers shopping at your store. 

To sign up, businesses and sole traders fill in an online form, receive a call, get a quote, and sign a contract. After processing, which may take a few days, the chosen card machine is delivered within 48 hours. 

Card Machines 

Tyl offers three types of card machines, with the Clover Flex being the standout option. 

Clover Flex 

A portable, touchscreen terminal with built-in POS software, Clover Flex offers: 

• WiFi and 3G connectivity 
• 8-hour battery life with fast charging 
• 5” glass touchscreen 
• Built-in receipt printer 
• Access to the Clover App Marketplace for additional apps 

Clover Flex is designed for ease of use, much like a smartphone, with apps for reporting, the register, and receipt editing. Additional features can be added through the Clover App Marketplace, expanding the terminal’s capabilities. 

Ingenico Move/3500 

A more conventional portable machine, available in WiFi or 3G versions, suitable for table service or mobile use. It offers: 

• WiFi and 3G connectivity 
• 8-hour battery life with charging base 
• 3.2-inch backlit display with embossed PIN pad 

Ingenico Desk/3500 

A countertop machine designed for stationary use, requiring a constant power and internet connection via Ethernet. It features: 

• Built-in receipt printer 
• 2.8-inch screen 
• Embossed PIN pad 

All machines accept chip and PIN and contactless payments from Visa, Mastercard, American Express, Apple Pay, Google Pay, and Samsung Pay. 

Pricing and Contracts 

Despite claiming “no hidden fees,” Tyl’s charges are not publicly disclosed. Costs are obtained by submitting an online contact form and receiving a custom quote. Here’s what we know: 

Transaction fees are customised based on business type and card turnover, with domestic Visa and Mastercard typically being cheaper than Amex. Additional charges may apply for refunds, chargebacks, early contract termination, and certain Clover apps. 

Online Payments 

Tyl offers several online payment options: 

• Virtual Terminal: The Phone Sale app on Clover Flex allows for manual card payments. A more advanced terminal is available via a browser. 
• Payment Links: Created through the virtual terminal, links can be sent via email, text, or QR code, directing customers to a payment page. 
• Online Payment Gateway: Compatible with platforms like WooCommerce, this can be customised to match your branding. 

Customer Service and Reviews 

Tyl offers customer support Monday to Saturday from 8am to midnight and Sundays from 9am to 5pm. Account changes must be handled on weekdays from 9am to 5pm. Despite a promising start, the lack of user reviews and transparent pricing raises concerns. 

Pros: 

• User-friendly payment terminals 
• Tailored fees 
• Next-day payouts 
• Expandable POS features on Flex 

Cons: 

• One-year contract lock-in 
• Non-transparent fees 
• Hourly (not real-time) reporting portal 
• No EPOS integration 
• Limited service 

Verdict 

NatWest has made a commendable effort with Tyl, offering attractive features like next-day payouts and a versatile Clover Flex terminal. However, the lack of user reviews and non-transparent fees are significant drawbacks. For businesses already banking with NatWest, Tyl could be a convenient choice, but it remains to be seen if the service lives up to its promises. 

FAQ

What is Tyl by NatWest?
Tyl by NatWest is a digital banking service offering easy account management, budgeting tools, and secure transactions.

How do I open a Tyl account?
You can open a Tyl account quickly through the NatWest mobile app without visiting a branch.

Are there any fees for using Tyl?
Tyl offers a transparent fee structure with no hidden charges. Basic services are free, and premium features are available at affordable rates.

Is my money safe with Tyl by NatWest?
Yes, Tyl employs advanced security measures like biometric authentication and real-time fraud monitoring to ensure your money is safe.

Can I link Tyl to other NatWest services?
Absolutely. Tyl can be linked with other NatWest services, allowing for easy transfers, savings, and investment options.

How can I contact customer support for Tyl?
Customer support is available through in-app chat, email, and phone support to help you with any issues or queries.

Does Tyl offer budgeting tools?
Yes, Tyl includes budgeting tools that help you track spending, set budgets, and receive notifications when you approach your limits.

Can I use Tyl for international transactions?
Tyl supports international transactions with competitive exchange rates and low fees, making it convenient for users who travel or shop abroad.

Is there a mobile app for Tyl by NatWest?
Yes, Tyl is managed through the NatWest mobile app, providing a user-friendly interface for all your banking needs.

Does Tyl by NatWest offer customer rewards?
Tyl often provides promotional offers and rewards for new users, along with ongoing benefits for loyal customers.